Terms of Service

Overview

Odo Marketing ("we", "us", "our") runs this website, a marketing agency, and a set of apps: Glint, Campaign Manager, the Odo Marketing Dashboard and the Odo Marketing app for Shopify. These Terms of Service ("Terms") are the agreement between you and us for all of them.

By using this website, buying a service from us or creating an account in one of our apps, you agree to these Terms. If you do not agree, please do not use them. If you use our services for a business, you confirm that you are allowed to agree on its behalf.

One set of terms for all our products. Every Odo Marketing app links to this page, to one Privacy Policy and to one AI Policy. The permissions each app asks for when you connect an account, and the reason for each one, are listed in Part D of the Privacy Policy.

These Terms have three parts:

• Part A: Website visitors and marketing agency clients
• Part B: Additional terms for Glint, our social media app for subscribers, and for Campaign Manager, our ads app
• Part C: Additional terms for the Odo Marketing Dashboard and the Odo Marketing app for Shopify

Where we offer our products

Odo Marketing is based in Australia. Our apps are made for businesses in Australia and the United States and are priced in Australian and US dollars. We do not advertise them in other countries. If you use them from somewhere else, you are responsible for following the law that applies to you there.

Part A: Website & Marketing Agency Services

This part applies to everyone who uses this website and to clients of our marketing agency. If you have a signed proposal or agreement with us for agency work, that document applies first wherever it differs from this part.

Section 1 Who Can Use Our Services

You must be at least 18 years old and able to enter into a contract. Our services are for businesses and the people who work for them.

You must not use our website or services for anything unlawful, and you must not send viruses or other harmful code through them.

Section 2 General Conditions

We may decline to take on a client or a piece of work, for example where it falls in a restricted category in Section 11A, where we have a conflict of interest, or where we do not have the capacity to do it well. We do not decline for any reason the law prohibits.

Information you send us travels over networks we do not control and may be adapted to their technical requirements. Payment details are encrypted on the way and are handled by our payment provider. We do not store card numbers.

You may not copy, resell or commercially exploit our website or services without our written permission.

Section 3 Information on This Website

We work to keep this website accurate and up to date. It is general information about marketing and about what we offer, not advice for your particular situation, and some of it, such as older articles, describes things as they were when it was written. If you find a mistake, please tell us and we will correct it.

Section 4 Prices and Changes to Our Services

Prices shown on this website are the prices at the time you see them. A price change never applies to something you have already bought or to a period you have already paid for.

• Agency services: the price is the one in your proposal or agreement. It changes only as that document allows, or when you agree in writing.
• App subscriptions: section 8 of Part B applies. We give at least 30 days' notice of a price change, and you can cancel before it takes effect.

We improve our services over time and may change or stop offering one. If we stop a service you are paying for, we give you reasonable notice (at least 30 days where we can) and refund any fees you paid in advance for the time after it stops.

Section 5 Our Services and Results

We describe our services as accurately as we can. Marketing results depend on things neither of us controls, such as your market, your product, your budget and the decisions of advertising and social platforms. We do not promise a particular number of sales, leads, followers or rankings unless your agreement says so in writing.

We may offer some services only in certain countries or regions.

Section 6 Billing and Account Information

Please give us accurate and current billing and contact details, and keep them up to date so that we can provide the service and reach you about it.

We may decline or cancel an order, for example where a price was shown in error, where we suspect fraud, or where the work falls in a restricted category. If you have already paid for an order we cancel, we refund it in full.

Section 7 Third-Party Tools and Platforms

Our services rely on tools and platforms run by other companies, such as advertising platforms, social networks and analytics products. They have their own terms and make their own decisions, including about approving ads, suspending accounts and changing their features. We are responsible for our own work. To the extent the law allows, we are not responsible for what those companies do or for their outages.

Section 8 Third-Party Links

This website links to sites we do not run. We link to them because they may be useful, not because we endorse everything on them, and we are not responsible for their content or for anything you buy from them.

Section 9 Feedback and Material You Send Us

If you send us ideas or feedback about our website or products, we may use them to improve what we do without owing you payment. We do not publish your name or your business's name with them unless you agree.

Material you give us as a client, such as brand files, product details and account access, is different. We use it only to do the work you engaged us for, and we handle it as described in our Privacy Policy. You confirm that you have the right to give it to us and that it does not infringe anyone else's rights.

Section 10 Errors and Corrections

Mistakes happen, including in prices and offers, and we may correct them. If a mistake affected an order you placed, we tell you, and you can go ahead at the correct price or cancel for a full refund.

Section 11 Prohibited Uses

You must not use our website, our services or their content:

• (a) for any unlawful purpose, or to ask others to do something unlawful;
• (b) to infringe our intellectual property rights or anyone else's;
• (c) to harass, abuse, defame, intimidate or discriminate against anyone;
• (d) to submit false or misleading information;
• (e) to upload or send viruses or other harmful code;
• (f) to collect or track other people's personal information without a lawful reason;
• (g) to send spam, to phish, or to scrape or crawl the site without our permission; or
• (h) to interfere with or get around the security of the website or our services.

We may suspend or end your use of our website or services for a serious or repeated breach of this section, as set out in Section 15.

Section 11A Restricted Niches (Marketing Services)

Restricted Niches: We do not support campaigns, promotions, or content in the following areas:

• Acquisitions & Partnerships
• Adult Content
• Aesthetic Surgeries
• Alcohol
• Alternative Medicine / Metaphysical
• Betting & Sports Picks
• Cryptocurrency (Buying / Trading)
• Dating
• Financial Trading
• Government / Politics / Politicians
• Legal Cases
• Legal Marijuana / CBD
• Live Streaming & Broadcasting
• Loans / Mortgages
• Music with Explicit Content Labels
• Negative Press
• Pharmacy / Legal Drugs
• Politics / Political Candidates
• Religion
• Rewards & Play-to-earn / Gambling
• Scam & Fraud Recovery Services
• Selling Social Media Interactions
• Supplements
• Swimwear / Underwear / Leggings
• Third-Party Companies & People
• Tobacco / Vapes
• Weapons / Guns

We may decline campaigns, content or businesses that fall within these categories. This applies to our marketing agency services and to our apps.

Section 12 Our Responsibility to You

We provide our services with due care and skill. We do not promise that this website or our services will always be available or free of errors and, as Section 5 explains, we do not promise particular marketing results.

Your rights under consumer law. Nothing in these Terms excludes, restricts or changes any guarantee, right or remedy you have under the Australian Consumer Law or any other consumer protection law that cannot be excluded. Where that law lets us limit what we owe for failing to meet a guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Subject to that paragraph, and to the extent the law allows:

• Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue or data. This does not affect fees you owe us.
• We are not liable for loss caused by a third-party platform, such as an ad being rejected, an account being suspended or a platform outage.
• Our total liability to you for a service is limited to the amount you paid us for that service in the 12 months before the claim arose.

These limits do not apply to fraud, to deliberate wrongdoing, to death or personal injury caused by negligence, or to anything else the law does not allow to be limited.

Section 13 Indemnity

If someone else brings a claim against us because of material you gave us, because you broke the law or because you breached these Terms, you agree to cover our reasonable loss and costs from that claim, including reasonable legal fees. This is reduced to the extent that we caused or contributed to the claim. We will tell you about any such claim promptly and take reasonable steps to keep the loss down.

Section 14 Severability

If a court finds part of these Terms unlawful or unenforceable, that part applies only as far as the law allows and the rest stays in effect.

Section 15 Ending Our Services

You can stop using this website at any time. Agency services end as set out in your proposal or agreement, and app subscriptions as set out in Part B.

We may suspend or end a service if you seriously or repeatedly breach these Terms, if an invoice stays unpaid after we have reminded you, or if the law requires it. Where the problem can be fixed, we tell you what it is and give you a reasonable chance to fix it first.

When a service ends, you still owe fees for work already done, and we refund fees you paid in advance for the time after it ends, less anything you owe us. Parts of these Terms that are meant to continue after the end, such as Sections 12 and 13, continue.

Section 16 Entire Agreement

These Terms, the policies they link to and any signed proposal or agreement between us are the whole agreement between you and us. If we do not enforce a right straight away, we have not given it up.

Section 17 Governing Law

These Terms are governed by the laws of Australia. If you are a consumer, this does not take away any protection that the law of the place you live gives you, including a right to bring a claim there.

Section 18 Changes to These Terms

We may update these Terms, for example when our products or the law change. The date at the top of this page shows when they last changed. If a change significantly affects a service you pay for, we tell you by email or in the app at least 30 days before it takes effect, and you can cancel before then. Changes do not apply to the past.

Part B: Glint, the Odo Marketing Social Media App, and Campaign Manager

This part applies when you create an account in Glint at https://socialapp.odomarketing.com("the App"), whether as a subscriber, an invited team member or a tester. If you only browse our website or use our agency services, Part B does not apply to you.

1. Agreement to Terms (App)

By accessing or using the App you agree to these additional Terms. If you do not agree, do not use the App. If you use the App on behalf of a business, you confirm you have authority to bind that business.

2. Description of the App

Glint lets you:

• Connect and manage social media accounts: Facebook Pages, Instagram professional accounts, LinkedIn profiles and Company Pages, TikTok, YouTube and Google Business Profile. The platforms you can connect are the ones shown in the App; others are still being added.
• Write, schedule and publish posts across those accounts, individually or from a generated content calendar.
• Generate captions, images, videos and voiceovers with AI in the Glint studios.
• Manage messages and comments from Facebook and Instagram in one inbox, and read and reply to Google reviews.
• View follower, reach and engagement analytics for connected accounts.
• Import media from Dropbox and export designs from Canva into your library.
• Bring in your product catalogue so your products can be used as a starting point for content: from a product feed, or from a Shopify store where the Odo Marketing app for Shopify is available to you.

Features vary by plan, and some are available only on paid plans or to organisations that have been granted them. The current plans are shown on our pricing page.

3. Platform Permissions and Data Access (App)

To provide the App we request specific permissions when you connect a third-party account. Every permission, what it is used for and what we store is listed in Part D of our Privacy Policy. By connecting an account you grant us those permissions for that account.

Important: We use these permissions only to provide the features you use. We do not post content, send messages, reply to reviews or perform any other action on a connected account without an instruction you gave through the App. Where a platform allows it, we renew the connection itself in the background so that it does not lapse; that changes nothing on your account. Where a platform does not allow it, the App asks you to confirm the account again.

4. Account Registration and Security (App)

4.1 Account Creation

To use the App you must:

• Be at least 18 years of age or have parental consent.
• Provide accurate, current and complete information during registration and keep it up to date.
• Have the legal authority to bind any organisation on whose behalf you use the App.

4.2 Account Security

You are responsible for keeping your credentials and passkeys confidential, for all activity under your account, and for telling us immediately about any unauthorised use.

4.3 Organisations and Teams

Accounts belong to organisations. The organisation owner controls its members, connected accounts, content and subscription, and can remove members at any time. If you are invited into a client's organisation, that client is responsible for the data in it.

5. Connected Accounts (App)

5.1 Authorisation

When you connect an account you represent that you have the authority to grant us access to it, you authorise us to act on it as you direct, and you understand that we act as your agent when publishing content, sending messages or replying to reviews.

5.2 Third-Party Platform Terms

Your use of each connected platform remains subject to that platform's terms and policies, including the Meta Platform Terms, the LinkedIn API Terms, the X Developer Agreement, the TikTok Terms of Service, the YouTube Terms of Service, the Google Business Profile policies, the Dropbox Terms and the Canva Developer Terms. We are not responsible for violations of those terms that you commit through the App, and a platform may limit or revoke access for reasons outside our control.

5.3 Disconnection

You may disconnect any account at any time from Settings. We stop accessing that account immediately and delete its access token. Posts already scheduled to that account are cancelled.

6. Acceptable Use Policy (App)

6.1 Permitted Uses

You may use the App to manage your own accounts or accounts you are authorised to manage; to create, schedule and publish content; to respond to messages, comments and reviews; and to view analytics.

6.2 Prohibited Uses

You may not use the App to:

• Violate any law or regulation, or any connected platform's policies.
• Infringe the intellectual property, privacy or publicity rights of others.
• Post spam, unsolicited messages or bulk automated content, or buy or sell social interactions.
• Harass, abuse or harm anyone, or publish hate speech, misinformation or illegal content.
• Impersonate others or misrepresent your identity or affiliation.
• Generate content depicting real people without their permission, or sexual, violent or otherwise prohibited content.
• Promote the restricted categories listed in Section 11A of Part A.
• Attempt to hack, disrupt, overload or compromise the App.
• Resell or redistribute access to the App, or reverse engineer it.

7. Content (App)

7.1 Your Content

You retain all rights to the content you create, upload, import or post through the App ("Your Content"). You grant us a limited licence to store Your Content, transmit it to the platforms you direct, send the relevant parts of it to the AI providers named in our Privacy Policy when you use a studio, and display it back to you. This licence ends when you delete Your Content or your account, except for copies in backups for up to 30 days.

7.2 AI-Generated Content

Content generated by the studios from your prompts, product details or images is yours to use, subject to the terms of the AI providers involved. The AI in our products works within limits set out in our AI Policy: among them, it is built not to invent facts about your business, not to write guarantees or medical, health, financial or legal claims, and not to depict real people. Those limits reduce mistakes; they do not remove them. AI output can be inaccurate or unsuitable, and you are responsible for reviewing everything before it is published.

We do not promise that AI output is free of other people's rights, or that it can be protected by copyright. Some platforms and laws require AI-generated or synthetic media to be disclosed or labelled, for example realistic pictures or video on Meta, TikTok or YouTube. The App helps with this: when a post's picture or video was made in our AI studios or by Autopilot, the post goes out marked as made with AI (with the platform's own mark on TikTok and YouTube, and with the line "Made with AI." at the end of the caption on Facebook, Instagram, LinkedIn and X) unless you switch the label off for that post. You can switch it on for any other post. You remain responsible for labelling what you publish correctly, including ads and media you made elsewhere. You must not use the App to write reviews or testimonials that are not genuine. You must have the rights to any image you upload as a reference, including consent from anyone who appears in it.

7.3 Content Responsibility

You are solely responsible for what you publish, for having the rights to any text, images or media you use, for advertising and endorsement disclosures required in your jurisdiction, and for any consequences of your published content.

7.4 Content Monitoring

We do not pre-screen content but may remove content or suspend accounts that violate these Terms, a platform's policies or the law.

8. Fees and Payment (App)

8.1 Subscription Plans

The App is offered on paid subscription plans, some with a free trial or introductory pricing, and on plans we grant without charge to testers and selected organisations. Pricing and features are shown on our website and in the App. Prices are in Australian dollars or US dollars, and you are charged in the currency shown at checkout.

A change to a plan's price applies to new subscriptions. If we change the price of a subscription you already have, we will tell you by email at least 30 days before it takes effect, and you can cancel before then. Where this section and Part A differ, this section applies to the App.

8.2 Payment Terms

Paid subscriptions are billed in advance on a recurring monthly or annual basis through Stripe. Your subscription renews automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. You authorise us to charge your payment method each billing cycle. Prices exclude taxes unless stated; applicable taxes are added at checkout. Plan upgrades take effect immediately and are prorated; downgrades take effect at the next renewal.

8.3 Trials

Some plans start with a trial, which is either free or has a small charge on the day it starts. The plan card and the checkout page say which, and when the trial ends. You are charged the plan's full price when the trial ends unless you cancel before then. Usage limits during a trial may be lower than on the paid plan.

8.4 Cancellation and Refunds

You may cancel at any time, online, under Billing in the App's Settings. It takes a few clicks and you do not need to contact us. Cancellation takes effect at the end of the current billing period and your data stays available until then. Fees are non-refundable except where required by law. See our cancellation policy.

8.5 Usage Limits

Plans include limits such as the number of connected accounts, team members and AI generations per month. We may throttle or pause features that exceed your plan's limits until the next cycle or an upgrade.

9. Service Availability (App)

We aim for reliable service but do not guarantee uninterrupted availability. The App may be unavailable because of maintenance, third-party platform or AI provider outages, or events beyond our control. Scheduled posts may fail if a platform rejects them or a connection has expired; we notify you in the App when that happens. We may modify or discontinue features with reasonable notice.

10. Intellectual Property (App)

The App, including its software, design, text and graphics (excluding Your Content), is owned by Odo Marketing and protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable licence to use the App for its intended purpose. "Glint" and "Odo Marketing" are trademarks of Odo Marketing.

11. Privacy and Data Protection (App)

Your use of the App is subject to our Privacy Policy, which describes what we collect, every platform permission we request and why, how long we keep data and how to delete it.

12. Limitation of Liability (App)

To the maximum extent permitted by law:

• The App is provided "as is" and "as available" without warranties of any kind.
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and accuracy of AI output.
• We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of revenue, followers, reach or data caused by a third-party platform.
• Our total liability is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes rights you have under the Australian Consumer Law or other consumer protection laws that cannot be excluded.

13. Indemnification (App)

You agree to indemnify and hold harmless Odo Marketing, its officers, employees and agents from any claims, damages, losses, liabilities and expenses (including legal fees) arising from your use of the App, Your Content, your violation of these Terms or of a third party's rights or a platform's policies.

14. Termination (App)

You may delete your account at any time from Settings, or by emailing odo@odomarketing.com. We may suspend or terminate your account if you breach these Terms, fail to pay fees when due, use the App in a way that harms us or others, or breach a platform's policies. On termination your access ends, scheduled posts are cancelled, and we delete your data as described in the Privacy Policy.

15. Dispute Resolution (App)

Before bringing a claim, contact us at odo@odomarketing.com so we can try to resolve it informally. These Terms are governed by the laws of Australia. Disputes not resolved informally will be heard by the courts of Australia, unless the law of your place of residence gives you the right to bring proceedings elsewhere.

16. General Provisions (App)

These Terms, together with the Privacy Policy, are the entire agreement between you and Odo Marketing regarding the App. We may update them and will notify you of significant changes by email or in the App; continued use after the change means you accept it. If any provision is unenforceable the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent.

17. Campaign Manager

Campaign Manager, our ads app at campaigns.odomarketing.com, is offered to organisations we have given access to. This Part applies to it in the same way as to Glint, with these additions:

• You connect your own advertising accounts. A campaign or an ad is published only when you press publish, and you choose whether it starts live or paused.
• Advertising spend is charged by the advertising platform to your own ad account. We do not hold, pay or refund advertising budgets.
• You are responsible for your ads: what they claim, who they are shown to, and that they follow each platform's advertising policies and the law where they run.
• Estimates, scores and suggestions in the App are information to help you decide. They are not a promise of results.
• The permissions Campaign Manager asks for on each advertising platform, and what each one is used for, are listed in Part D of the Privacy Policy. You can disconnect an ad account at any time in the App or from the platform's own settings.

Part C: The Odo Marketing Dashboard and the Odo Marketing App for Shopify

1. The Dashboard

1.1 Who It Is For

The Odo Marketing Dashboard at https://dashboard.odomarketing.com is provided to clients of our agency services as part of their engagement. Access is granted by Odo Marketing and governed by these Terms together with your service agreement or proposal. Where the two conflict, the service agreement prevails.

1.2 Connected Platforms

To report on your marketing you may connect, or authorise us to connect, your advertising, analytics and store accounts (Meta Ads, Google Ads, Google Analytics 4, Google Search Console, TikTok for Business, Snapchat Ads and Shopify). The permissions involved are listed in Part D of the Privacy Policy. You confirm that you have the authority to grant that access. Connections are read-only: the Dashboard does not change campaigns, budgets, bids or store data.

1.3 Reports

Figures in the Dashboard are drawn from the connected platforms and from data you provide, such as product costs or a sales spreadsheet. Platforms revise their numbers, attribute conversions differently and occasionally return incomplete data, so reports may differ from the platform's own interface and are provided for information rather than as a guarantee of results.

1.4 Users and Access

You are responsible for the people you give Dashboard access to. Odo Marketing staff assigned to your account can see your reports and connected data in order to deliver the services. Access ends when the engagement ends, and data is retained as described in the Privacy Policy.

2. The Odo Marketing App for Shopify

2.1 What It Does

The Odo Marketing app for Shopify links your store to your Odo Marketing organisation so that your products and orders can be used in the Dashboard and in Glint. It requests read-only access to products and orders and never creates or changes anything in your store.

The app is being reviewed by Shopify and is not yet open to every store. Until it is, it is installed only for stores we have arranged it with, and our other apps do not depend on it.

2.2 Installation and Use

By installing the app you agree to these Terms and to Shopify's terms. You may uninstall it at any time from your Shopify admin; the connection ends immediately and the store's data is removed as described in the Privacy Policy. The app is provided free of charge; use of the data it syncs is governed by the plan of the Odo Marketing product it is linked to.

2.3 Merchant Responsibilities

You are responsible for complying with your own obligations to your customers regarding their personal data, including any notices required by the law that applies to your store. We process order data only on your instructions to provide the app's features, and we respond to Shopify's customer data request and redaction webhooks on your behalf.

3. Terms That Apply to Both

Sections 9 (Service Availability), 10 (Intellectual Property), 11 (Privacy), 12 (Limitation of Liability), 13 (Indemnification), 15 (Dispute Resolution) and 16 (General Provisions) of Part B apply equally to the Dashboard and the Shopify app, with references to the App read as references to those products.

4. Contact Information

• Company: Odo Marketing
• Email: odo@odomarketing.com
• Website: https://www.odomarketing.com
• Glint: https://socialapp.odomarketing.com
• Dashboard: https://dashboard.odomarketing.com